Nove Espresso S.r.l.
Privacy policy
This policy says what personal data we collect when you shop with us or write to us, what we use it for, how long we keep it and what you can ask us to do with it. It follows the EU General Data Protection Regulation (GDPR).
Last updated
1Who we are
Nove Espresso S.r.l. makes and sells Nove espresso machines, grinders, milk jugs and beans from Turin, Italy. We decide how your data is used, which makes us the data controller under the GDPR.
2What we collect
We ask only for what we need to deliver your order and answer your messages.
- Your name, email address, phone number and delivery address when you order.
- What you ordered, what you paid, and any swap or warranty request about it.
- The messages you send us and our replies.
- Your billing address, and the type and last four digits of your card. The full card number goes to the payment provider, never to us.
- If you agree to analytics, which pages you visit, with your IP address shortened so it cannot point to you. The cookie policy lists what this stores.
3Why we use it
The GDPR asks for a legal reason behind each use. These are ours.
Use and legal reason
- Delivering your orderIncluding the 30-day swap and the 3-year warranty
- Our contract
- Beans subscriptionAn email before each bag ships
- Our contract
- Keeping invoicesItalian tax law
- Legal duty
- Answering your messages
- Legitimate interest
- Analytics
- Your consent
We do not sell your data, and we do not use it for advertising.
4Who we share it with
- The courier, who gets your name, address and phone number to deliver the order.
- Our payment provider, which takes Visa, Mastercard, Amex, Apple Pay and Google Pay, or PayPal if you pay with PayPal.
- The companies that host this site and send our emails. They handle data only on our instructions.
- Our accountant and the Italian tax authorities, for invoices.
5Data sent outside the EU
When you order to the US, the US courier receives your delivery details. Some of our service providers also store data in the US. Each of these transfers is covered by the EU-US Data Privacy Framework or by the European Commission's standard contractual clauses.
6How long we keep it
What we keep and for how long
- Orders and invoicesItalian tax law sets this
- 10 years
- Messages to usAfter our last reply
- 2 years
- Analytics
- 14 months
After that we delete it, or strip out anything that could identify you.
7Your rights
You can ask us to:
- Send you a copy of the data we hold about you.
- Correct anything that is wrong.
- Delete your data, except what the law makes us keep, such as invoices.
- Stop or limit a use you object to.
- Send your data to you or to another company in a common file format.
- Withdraw a consent you gave, at any time.
We answer within one month. If you are not happy with the answer, you can complain to the Italian data protection authority, the Garante per la protezione dei dati personali, or to the authority in the country where you live.
8How to reach us
Email hello@nove.coffee or write through the contact page. We reply within 1 working day.
9Changes to this policy
If we change how we use your data, we update this page and the date at the top. If the change affects an order you have open, we email you.