Nove Espresso S.r.l.
Terms of sale
These terms apply when you buy from us on this site. They say what we promise and what happens if something goes wrong. If you buy as a consumer, they never take away the rights the law gives you.
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1Who you buy from
You buy from Nove Espresso S.r.l., a company registered in Turin, Italy. We make and sell the Nove One, Nove Duo and Nove Pro espresso machines, the grinder, the milk jug and the beans subscription.
2Placing an order
When you check out, we email you to confirm we have your order. The contract between us starts when we email again to say it has shipped.
If something is out of stock or a price on the site is wrong, we tell you before we ship, and you can cancel without paying anything.
3Prices and payment
Prices are in US dollars. For orders to the EU they include VAT. For orders to the US, any sales tax shows at checkout before you pay.
You can pay with Visa, Mastercard, Amex, Apple Pay, Google Pay and PayPal. We take payment when you place the order.
4Delivery
Shipping is free to Europe and the US and takes 3 to 5 days. Other countries on request.
Check the box when it arrives. If anything is damaged, send us a photo within 7 days and we send a new one.
5The 30-day swap
If you picked the wrong model, you can change it for another within 30 days of delivery. Tell us which model you want instead. We ship it, you send the first one back in its box, and we refund or charge the difference.
The swap is for machines. For the grinder, the milk jug and the beans, the right to cancel below applies.
6Cancelling within 14 days
You can cancel any order within 14 days of delivery without giving a reason. Tell us, then send the items back within 14 days of telling us. We refund what you paid, including the delivery, within 14 days of getting them back.
Send the items back in their box. You pay for sending them back, unless the item is faulty or we sent the wrong one. If an item comes back used beyond what it takes to try it, we may take the loss in value off the refund.
An opened bag of beans cannot be returned, because coffee goes stale once the bag is open.
7The 3-year warranty
Every machine has a 3-year warranty on parts and labour, including the pump and the boiler, from the day it is delivered. If it breaks, we repair or replace it and pay for shipping both ways. After 3 years, we repair it at the price of the part.
The warranty does not cover damage from a fall, from limescale or from repairs by someone else.
EU law also gives you a 2-year legal guarantee against faults that were there at delivery, on everything you buy from us, including the grinder and the milk jug. Our warranty comes on top of it.
8The beans subscription
A 250 g bag of our house roast, whole or ground for the machine, every four weeks, for $18 a bag, charged when it ships.
You can pause or stop it any time. A change you make before a bag ships applies to that bag.
With the full setup, the Duo and the grinder, the first 3 bags are free. The first comes in the same order and the next two deliveries cost nothing.
9If something goes wrong
We are responsible for losses you suffer because we broke these terms, where the loss was foreseeable. We are not responsible for losses we could not foresee, or for business losses if you use a machine at work.
Nothing in these terms limits our responsibility where the law does not allow it, such as for injury caused by our negligence.
10Which law applies
Italian law applies to these terms. If you live elsewhere in the EU, you keep the protection of your own country's consumer law, and you can take a dispute to the courts where you live.
If you have a complaint, write to us first at hello@nove.coffee. We reply within 1 working day.